Nationwide Access: The Complete List of PSA CRS Outlets and How to Plan Your PSA Online Appointment
The shift from the old 'PSA Walk in' system is final. Use this guide to locate your nearest PSA CRS Outlet and secure your mandatory appointment.
The Philippine Statistics Authority (PSA) maintains a network of Civil Registration System (CRS) Outlets across the country to provide authenticated copies of PSA Certificates (Birth, Marriage, Death, and CENOMAR). With the strict implementation of the PSA Online Appointment system, knowing the exact location and specific services of your nearest PSA CRS Outlet is more critical than ever.
This ultimate guide provides an extensive, up-to-date list of PSA CRS Outlets across the Philippines, offering crucial insights into the mandatory shift away from the old PSA Walk in system, and advice on how to choose the right branch for your specific needs.
I. The End of PSA Walk in: Why PSA Online Appointment is Mandatory
For years, citizens could simply visit any PSA branch or census office—the PSA Walk in system. However, to manage crowds and improve efficiency, the PSA has made an important change:
The "No Appointment, No Entry" Policy
Mandatory: Securing an appointment through the official PSA Online Appointment System is now mandatory for most individuals seeking to process and claim PSA Certificates in person.
The Exception: A small number of individuals are often exempted from the PSA Online Appointment rule and may be processed under a Priority Lane, including Senior Citizens, Persons with Disabilities (PWDs), Pregnant Women, and Solo Parents (upon presenting valid IDs and proof of status).
PSA CRS Outlet Services: Every PSA CRS Outlet provides copy issuance for all four primary PSA Certificates, making the PSA Online Appointment your necessary first step for almost any transaction.
II. List of Key PSA CRS Outlets Across the Philippines
To help you choose the right location for your PSA Online Appointment, here is a comprehensive list of major PSA CRS Outlets spanning the National Capital Region (NCR) and key provinces nationwide.
| Region | PSA CRS Outlet Location | Key Address/Landmark | Opening Hours (Standard) | Special Notes |
|---|---|---|---|---|
| NCR (Metro Manila) - Central | PSA Complex (East Avenue) | 1st Floor CRS Bldg., PSA Complex, East Ave., Quezon City | Mon-Fri, 7:00 AM – 3:00 PM | MANDATORY for annotated/corrected PSA Certificates (Court Decrees & Legal Instruments). |
| NCR 1 - Manila | City of Manila (Sta. Mesa) | G/F, J&T Bldg., 3894 Ramon Magsaysay Blvd. cor. Santol St., Sta. Mesa, Manila | Mon-Fri, 7:00 AM – 3:00 PM | Good alternative for central Manila residents. |
| NCR 2 - QC North | Jackman Plaza Muñoz | 3rd Floor Jackman Plaza Muñoz, Brgy. Ramon Magsaysay, Quezon City | Mon-Fri, 7:00 AM – 3:00 PM | Convenient for Northern QC and nearby Caloocan residents. |
| NCR 3 - Makati | Makati City (Ayala Circuit) | 5F Ayala Malls Circuit, Hippodromo St., Brgy. Carmona, Makati City | Mon-Fri, 7:00 AM – 3:00 PM | Serves the Makati Central Business District. |
| NCR 4 - Caloocan | North Caloocan City Hall | G/F North Caloocan City Hall, Zapote Road, Camarin, Caloocan City | Mon-Fri, 7:00 AM – 3:00 PM | Best option for Caloocan and nearby Bulacan residents. |
| NCR 5 - Pasay | Pasay City (MILLE Building) | MILLE Building, 335-337 Gil Puyat Ave. corner Dominga St., Pasay City | Mon-Fri, 7:00 AM – 3:00 PM | Near the Makati/Pasay boundary. |
| NCR 6 - Parañaque | Ayala Malls Manila Bay | 5th Floor Ayala Mall, Manila Bay, Diosdado Macapagal Blvd., Parañaque | Mon-Fri, 7:00 AM – 3:00 PM | Convenient for Southern NCR residents (Parañaque, Las Piñas). |
| CAR - Benguet | Baguio City | 1st Flr Unique Printing Pres Bldg., No 27 Legarda Road, Baguio City | Mon-Fri, 8:00 AM – 5:00 PM | Primary PSA CRS Outlet serving Baguio City and Benguet. |
| Region I - La Union | San Fernando City | Doña Pepita Building, Quezon Avenue, Brgy. II, San Fernando City, La Union | Mon-Fri, 8:00 AM – 5:00 PM | Serves La Union and nearby provinces. |
| Region III - Pampanga | Diosdado Macapagal Govt. Ctr. | PSA Building, 1st Floor, Diosdado Macapagal Government Center, Maimpis, City of San Fernando, Pampanga | Mon-Fri, 7:30 AM – 3:30 PM | Central Luzon processing hub. |
| Region IV-A - Cavite | Trece Martires City | G/F, Boochico Holdings, Inc. (BHI) Bldg., Governor's Drive, Brgy. San Agustin, Trece Martires City, Cavite | Mon-Fri, 7:30 AM – 4:00 PM | Primary PSA CRS Outlet serving Cavite province. |
| Region IV-B - Palawan | Puerto Princesa City | PSA RSSO IV-B, Capitol Complex, Puerto Princesa City, Palawan | Mon-Fri, 8:00 AM – 5:00 PM | Serves Palawan and surrounding islands. |
| Region VII - Cebu | Cebu City | G/F Gaisano Capital South, Colon St. cor Leon Kilat St., Cebu City | Mon-Fri, 7:30 AM – 3:30 PM | Major Visayas processing hub. |
| Region XI - Davao | Davao City | NSO-PSO Building, R. Magsaysay Ave., Davao City | Mon-Fri, 8:00 AM – 5:00 PM | Major Mindanao processing hub. |
Note: This list is representative and not exhaustive. The complete list is available on the official PSA Online Appointment portal when you select a region.
III. How to Choose the Right PSA CRS Outlet for Your Needs
Choosing the location is the most important decision after deciding to request PSA Certificates in person.
Rule 1: Always Prioritize the Nearest and Most Convenient
Your primary consideration should be the PSA CRS Outlet that is easiest for you to reach on your appointment date. Since the PSA uses a centralized database, you can generally request your PSA Certificates at any PSA CRS Outlet in the Philippines, regardless of where the event (birth, marriage, death) was registered.
Rule 2: The East Avenue Exception (Critical for Special Cases)
The PSA Central Outlet located at the PSA Complex in East Avenue, Quezon City, serves a specialized function:
- Mandatory for Annotation: If the PSA Certificate you are requesting has undergone a legal process (e.g., correction under R.A. 9048, annulment, or declaration of nullity), and this is the first time you are requesting the annotated copy, you are required to book your PSA Online Appointment at the East Avenue CRS Outlet.
- Migrant Petitions: The East Avenue office also typically handles complex migrant petitions where the document record is very old or difficult to retrieve from the province.
Rule 3: Avoid the Old Walk in Mentality
Do not assume that smaller, provincial PSA CRS Outlets will accommodate a PSA Walk in. While certain branches may be more lenient with Priority Lane exemptions, the core policy remains: book your PSA Online Appointment first. Attempting a PSA Walk in without an urgent exemption will likely result in denied entry.
IV. Utilizing the PSA Online Appointment System for Your Chosen Outlet
Once you have identified your target PSA CRS Outlet, follow these steps to secure your slot:
- Access the Portal: Go to the official PSA Online Appointment system (appointment.psa.gov.ph).
- Select Location: In Step 2, carefully select the Region and then the specific PSA CRS Outlet you wish to visit (e.g., NCR -> Makati City).
- Complete Details: Fill out all required fields accurately. Remember, the name on your PSA Online Appointment slip must exactly match your valid ID.
- Certificate Selection: Select the exact PSA Certificates you wish to request (Birth, Marriage, Death, CENOMAR).
- Confirm and Save: Finalize the booking and print or save your CRS Appointment Slip, which you must present to gain entry to the PSA CRS Outlet.
V. The Convenient Alternative: PSA Delivery
If securing a convenient PSA Online Appointment slot is difficult, or if you prefer to skip the trip to the PSA CRS Outlet entirely, remember the safe and convenient alternative: Online Ordering and Delivery.
Key Benefit:
While this option is slightly more expensive due to service and courier fees, it allows you to order all four PSA Certificates online and have them delivered directly to your home or office address nationwide. This bypasses the need for an in-person PSA Online Appointment.
Conclusion
By understanding the scope of the PSA CRS Outlet network, adhering to the mandatory PSA Online Appointment system, and utilizing the special services available at the various PSA branches, you can efficiently secure the vital PSA Certificates you need with minimal travel and hassle.